Return & Refunds

At Calia Routes, we want you to be fully satisfied with your purchase. If for any reason you receive a damaged, defective, or incorrect product, you may request a return or refund under the following terms:

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.

• Products must be unused, in their original packaging, and accompanied by proof of purchase.

• Returns are only applicable if the item is:

  • Damaged upon delivery

  • Defective or faulty

  • Incorrect item received

2. Non-Returnable Items

• Products that have been used, altered, or damaged due to customer mishandling are not eligible for return.

• Custom or personalized items (if offered in the future) cannot be returned unless defective.

3. Return Process

• To initiate a return, contact us at [email protected] within the 7-day return window with your order details and reason for return.

• Our team will guide you through the return process and arrange pickup where possible.

4. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 10–14 business days after inspection.

• Refunds will be issued via bank transfer or other suitable methods as agreed with the customer.

5. Exchanges

• If you prefer, eligible returns may be exchanged for the same product or another product of equal value, subject to availability.

6. Shipping Costs

• In cases of damaged, defective, or incorrect items, Calia Routes will cover the return shipping cost.

• If the return is due to reasons other than those listed above, the customer may be responsible for return shipping charges.

7. Contact Us

For return or refund assistance, please reach out to:
Email: [email protected]